Frequently Asked Questions
How much time should I allow for my flight?
Please plan to arrive at the airport 2 hours before your flight departure. Times shown on all schedules are estimates. Experienced travelers allow at least a two hour window at the airport before their flight to allow for delays encountered in route to the airport and for processing. The vast majority of outbound flights leave SEATAC before 3:00 PM each day and this translates into BKA busses for the first ten daily trips are near capacity. The added passengers mean more stops on our route further adding to schedule delays.
Can I make reservations FROM the Seattle-Tacoma International Airport?
No reservations are taken from Seattle-Tacoma International Airport. Note: During peak holiday travel periods our bus capacity fills quickly. Passengers at the Airport can contact Bremerton-Kitsap Airporter Customer Service personnel located at the South Ground Transportation Service Desk, south end of the baggage level of the terminal building near Carousel #1, at Door #00.
All Passengers returning from Sea-Tac Airport, including Round Trip ticket holders, are requested to check in with our agent at the service desk situated at Door 00 for issuance of a boarding pass if necessary. This is required to preclude overloading our busses and to assure “First Come, First Served” service. Our airporter personnel will sell tickets and assist our drivers to expedite Airport departures. All departures from Seattle-Tacoma International Airport are from the South Parking Lot outside Door ’00’ at the South End of the baggage claim level. Between 10:00 am and 9:00 pm please check in with Kitsap Airporter agent at our courtesy desk at Door #00 before boarding the bus. At other times, please check-in directly with our driver.
Are service animals allowed?
Service animals as defined by the ADA are allowed. Animals that are not service animals must be carried in a crate (i.e. cat, ferret, birds etc.) and placed at the owner’s feet. Animals will not and cannot be transported in the luggage rack or ride in the luggage compartment. For no additional charge, animals may sit on the owner’s lap or sit at the feet of the owner. If an owner of a larger non-service animal wants the animal to sit in a seat the owner is subject to a base fare. All animals must be on a leash. IF a seat is available, service animals can sit on a seat for no additional charge. If an animal shows any aggression, the owner and the animal will be removed from the bus.
Do you provide wheelchair access?
We contract with a third party company that provides buses that can accommodate ADA requirements. Please call us at (360) 876-1737 at least 48 hours in advance, to ensure a wheelchair accessible bus for your trip.
Is my information secure on your website?
We take information security very seriously. We utilize the following industry best practices to make sure your data is protected:
- Site Security. Our website protects data utilizing current industry standards for cryptographic protocols SSL (Secure Socket Layer) and TLS (Transport Layer Security). These technologies create an encrypted connection as data transfers from your computer to our servers and back. This ensures your information is protected against unauthorized tampering. When you access our website utilizing an internet browser, you can see a little lock icon in the address bar showing you that there is a secure connection to our servers.
- Credit Cards. When you enter your credit card on our site (or when our agents enter your card into our system while on the phone with you) the number goes directly to our processing partner. There is no point in the process that your credit card number (or the field it is being entered into) touches our servers or network. Further, we don’t store your card number in our system at any point. The benefit of this setup is that your credit card number can not be stolen or hacked from our network or server infrastructure.
- Encrypted Passwords. We only store your password encrypted. When you type your password to login, we then encrypt what you typed and compare it to your encrypted password in our database. This one way encryption means that even if our system was penetrated by a hacker, they would never know your actual password. While it isn’t a security best practice for you to reuse passwords across multiple services, we realize that many users do this. If this is you, you can know that your password is safe with us.